SHINYHOMES
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Portal chevron_right Support Tickets chevron_right Initiate Service Request

INITIATE SERVICE REQUEST

01 / Home Selection

Select the registered property requiring architectural or technical maintenance.


02 / Categorization

Identify the technical domain and specific component under distress.


03 / Urgency

Select priority. High priority requests are routed to the Emergency Architect line.


04 / Specifications

Provide a technical summary and exhaustive description of the issue.


05 / Site Access

Define the temporal window for our technicians to perform the on-site evaluation.


06 / Documentation

Provide visual evidence of the technical variance. Limited to 8 high-resolution assets.

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UPLOAD ASSETS

Drag and drop RAW, JPG, or PNG files (Max 50MB per file)

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Service tickets are processed within 24 operational hours.